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A month or so before dues are due, send a letter enumerating the past
year’s events and accomplishments and invite future member
participation.
Ask each member to complete a survey ranking events, services, etc.,
with comments invited. Such a survey might include the following
questions: What did you like most about the previous year’s events?
Least? Which events did you like most? Did you feel you received value
for the prices charged? What type of future Chaîne events would you
most enjoy (those featuring ethnic foods, educational seminars, formal
events, casual events, costume parties)? What types of locations do you
prefer? What are your opinions concerning events with other bailliages?
Would you be interested in going on a bailliage-sponsored trip? Which
days of the week fit your schedule best? How many events would you like
scheduled each year? What months are you generally not available to
attend events?
Create loyalty and pride by requiring that your members wear their
ribbons at all dinners except the most informal. Consider making this
point by taking a selection of "experienced"
ribbons (donated by members promoted to higher office) to your events and loaning or
"renting" them to forgetful members. Consider subjecting
anyone showing up without a ribbon to a small fine.
For new members who have not yet been inducted, consider purchasing a
supply of Rôtisseur chains and loan them to new members to wear until
they receive their own ribbons at an induction ceremony.
Create organization identity by using logos as much as possible for
your invitations, menus, place cards, etc. Hang your chapter's Chaîne
banner whenever possible and
display Chaîne flags
(available in various sizes through the National Office) at all Chaîne
events.
Involve your members
Baillis should not try to do everything themselves—even if they can
do everything better and faster—because, by doing so, they deprive
others of a rewarding learning experience.
When you invite new members to join, consider what contributions they
can and might be willing to make. Encourage your members to become
involved by doing what they do best.
Make the extra effort, perhaps with a phone call, to encourage
members to attend the first three events that take place after they
join. By then, they will hopefully be recruiting new members
enthusiastically themselves.
Have Dinner Committees for each event. Members who have served on
such committees have a clearer realization of the complexities involved
in putting together a successful event. As they learn, they become more
appreciative of the work involved.
Advise your membership when Board Meetings are scheduled and
encourage interested members to attend. Be inclusive.
If your bailliage is short on workers, invite your Board members to
bring their spouses and encourage them to accept job assignments.
Provide appropriate recognition
At each event, certificates of merit or appreciation or special gifts
should be presented to those meriting recognition, and thanks should be expressed
to all who have been of assistance.
Bailliages should make maximum use of medals and
other items the Chaîne makes available to reward those who have
performed outstanding service. The Bronze Medal of Excellence may be
given once a year to a member the Bailli feels has made an outstanding
contribution to the bailliage.
Bailliages should make maximum use of awarding
special titles, as appropriate. For example, the title of Officier may
be conferred on an amateur who has attained a minimum of five years of
membership and who has performed exceptional service to the bailliage.
Commandeur status may be conferred for 20 years of membership, Officier
Commandeur for 30 years, and Grand Commandeur for 40 years.
Follow up non-dues paying members
The National Office supplies lists of non-payers before they are
finally dropped from the rolls. Follow up in person or by telephone.
It has been said that a dissatisfied member is the ultimate
consultant, so when a member fails to renew, a short, focused exit
interview should take place. Consider asking the sponsor to conduct the
interview.
Show your bailliage cares about each member
Consider sending members who don't attend a given event a menu and a
short note afterwards telling them you missed them. They'll feel sorry
they did not attend the event and will know you care.
When members are noticeably absent from several events, someone from
the bailliage should contact them to see how they are and indicate they
have been missed. |